After ordering a Lyftboards, please allow 72 hours for order processing and then an additional 3-5 days after shipping for your order to arrive.
IS IT LEGAL TO USE THE LYFTBOARDs ON STREETS AND/OR SIDEWALKS?
The Lyftboards has a very compact footprint, (a little wider than an average person's shoulders). It can be used very easily on sidewalks, streets and other public places however please check with your local authorities to ensure that it is not illegal to operate your Lyftboards on public sidewalks. Just be sure to watch out for traffic and pedestrians.
HOW DOES IT HANDLE WET WEATHER?
Leftwards is IP54 rated which means it can handle dust and splashes of water. We strongly recommmend not riding in inclement weather or near puddles.
HOW LONG DOES IT TAKE TO REACH A FULL CHARGE?
The Lyftboards takes 3 hours to fully charge. Please do not charge your Lyftboards for longer then 3 hours (This will enhance battery life).
HOW DOES IT HANDLE BUMPS, CRACKS AND CURBS - IS THERE ANY KIND OF SUSPENSION?
Although there is not a suspension system, these strong tires are no joke! The Lyftboard can handle bumps, cracks and other small changes of surface up to 1/2-1 inch very well. We recommend paying close attention to your surroundings & bending your knees, as your knees act as your suspension.
HOW LONG DOES THE BATTERY LAST?
The battery has a range of 8-12 miles depending on the speed you are travelling.
WHAT IS THE RETURN POLICY?
All Lyftboards purchases are eligibale for a full refund, minus a 10% restocking fee, as long as the returned products are still in their original condition (free of any wear, tear, scratches, scuffs, or indication of usage).
WHAT IS THE WARRANTY POLICY?
Each Lyftboards comes with a 90 day warranty on all manufacture defects however, the warranty DOES NOT cover damage sustained from the negligent misuse of your Lyftboards.
WHAT DOES THE 90 DAY WARRANTY NOT COVER? (A) Damage, accidental or otherwise, to the Lyftboards while in the possession of a consumer not caused by a defect in material or workmanship. (B) Damage caused by accident, misuse, tampering with or failure to follow the care and special handling provisions in the User Manual. (C) Cosmetic damage and/or scratches to the finish of the case or other components malfunctions caused by normal wear or accident. (D) Moisture damage to a Lyftboards. (E) Damage caused by repairs (disassembling the Lyftboards) or alterations of the Lyftboards by anyone other than Lyftboards, LLC.(F) DO NOT push and hold the power button. This can fry the motherboard and will void your warranty if it's deemed the motherboard has been fried.
HOW TO SUMMIT A WARRANTY CLAIM?
If you are experiencing issues with your Lyftboards, simply submit a Manufacturer’s Defect Claim. Please email email@example.com (A) Subject title: “Name – Order # - Manufacturer’s Defect Claim." (B) Body of email: describe in detail the issue(s) that you are experiencing and when you began to experience it. (C) Include your name, phone number, and exact shipping address, as listed on your original order. (D) Attach at least four (4) photos: front, back, and each side at a slight angle. (E) If your issue is charger-related, also attach:A photo of each end of the charging ports, where the charger connects to the Lyftboards. A photo displaying the indicator light located on the black charger box unit, when the charger is plugged into the wall alone.A photo displaying the indicator light located on the black charger box unit, when the charger is plugged into both the wall and the Lyftboards device. (F) If your issue is functionality-related, also attach a video clearly displaying the malfunction. (G) Your Claim will be promptly assessed and addressed within two (2) business days. Please expect an email response with the appropriate instructions.
HOW MUCH WEIGHT CAN IT SUPPORT?
The Lyftboards can support up to 350 lbs.
DO YOU SHIP OUTSIDE OF THE UNITED STATES?
Yes, however the recipient will have the responsibility of clearing Customs in their respective country.
IS THE LYFTBOARDS EASY TO USE?
The Lyftboards usually takes 3-5 minutes on average just to get comfortable with the sensation of being on a self balancing device. The Lyftboards is a very intuitive device, so once you relax and become accustomed to the feeling, you can expect to be proficient within 20-30 minutes.
HOW MUCH ENERGY DOES IT TAKE TO RIDE A LYFTBOARD?
Lyftboards is designed to provide and easy and almost effortless riding experience. That being said, if you get tired please be sure to step off and take a break.
WHAT IS YOUR CANCELLATION POLICY?
Customers may request for a cancellation before the Lyftboards is shipped out, must email firstname.lastname@example.org for cancellation.